NEED TRAINING FOR YOU OR YOUR TEAM TO WRITE SIMPLE, USER-FRIENDLY PROCEDURES?
Do you need to upskill your team in writing user-friendly procedures?
Schedule a call with Kathy to see how this course can be rolled out to your team - whether you choose a purely DIY online option or premium, face-to-face classroom training, there is flexibility in what we can do for you.
We can run your team, a department or a whole company through the online course.
And we can add training ROI by delivering the premium sessions for just your key audit personnel or across the business as needed - case studies, roll-plays in front of an auditor, activities - so that you BOOST the quality of your procedural documents in rapid time!
This course will help you if your team are:
Creating complex, ugly documents that nobody wants to read
Unsure what a good document looks like
Not consistently using company templates
Struggling to write the document so that it follows the process
Poor at working with subject matter experts to get the content correct
Poor at designing a document that flows and can be used to train others
Writing using heavy paragraph text that buries information
Struggling to document decision points within the text
Overusing colour, graphics, or they use personal preferences for fonts and styles
And probably a lot more!
What to expect on the call:
A quick conversation to discuss how this course can best cater to your team's specific learning requirements and what's happening in your company.
Flexibility on the approach that works for you - who's trained and to what level.
FREQUENTLY ASKED QUESTIONS
Ready to explore QSN Academy? Start by checking out our FAQs!
Why aren't prices displayed for our courses?
Our courses are not cookie cutter products. They are intended to be flexible to meet our client’s needs for training or upskilling personnel. Courses can be delivered in a variety of ways and with the option for add-on premium face to face training. Our courses are primarily aimed at B2B teams and companies, but can also be purchased by individuals. And we can also offer combinations of courses for specific client needs. All of these moving parts are assessed on a case-by-case basis for each client during the scheduled call. Consequently, prices may vary depending on client needs.
Are you committing to buying the course if you schedule a call?
No. The scheduled call is only to establish your specific training needs and what would work best for your circumstances. As part of the discussion on the call, you may choose to proceed with requesting an invoice for the recommended training solution, or not. You may also choose to not proceed with buying the training solution once an invoice is sent to you. Please just let us know that you no longer wish to proceed with the purchase.
What payment methods are used?
We will send B2B clients an invoice for payment of the training solution agreed in the scheduled call. Individuals wanting to buy an online course for their own use will be sent a link where they can pay using a credit card.
When do you get access to the course?
Online access to courses is available once payment is made.
How long do you get access to online courses?
Access to online courses is for 12 months.
What materials/software do you need?
We recommend using the Google Chrome browser for accessing online content.
Can you share your login details?
No, you must not share login details with someone else. QSN reserves all rights to our content.
Can you access the course on mobile devices or tablets?
Yes. Log in to the training platform using the registration link sent to you using Google Chrome on your phone or tablet.
When do you complete premium face-to-face training sessions?
We will organize a mutually agreed date with you for delivering premium training sessions once payment is made.
Can you use training materials to train others?
Yes. Downloadable files attached to online courses or used during premium face-to-face sessions may be used by you for in-house/internal training or developing your own training materials as part of your QMS. Video content must not be downloaded or copied. Courses, training materials and files must not be shared with others outside of your company. QSN reserves all rights to our content.
Is there a certificate of completion?
Yes. You will receive an email when you successfully complete the online course assessment. That email will contain a link to download your certificate of completion. If you do not receive an email, please check your junk folder or reach out to [email protected].
Is there any instructor support or course support available?
Yes. Some online courses are activated to allow you to post questions to the instructor from online lessons. You may also email us at [email protected].
Can I get a refund if I’m not satisfied with the course?
Online courses are non-refundable if you or your team have been given access to a course. Face to face premium training costs may be refunded within 10 days of purchase. However, any customizations to premium training content requested by you will not be refunded.
Can I access the course materials after completing the course?
Yes. You will have continued access to the course materials for 12 months even after completing the course.
